Privacy Policy

Introduction

Lunara AI LLC ("Lunara," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered property concierge service, Lunara Concierge, available at concierge.lunara.us.com (the "Service").

Information We Collect

Information You Provide

• Account information (name, email address, password)
• Property details and descriptions
• Business information
• Payment and billing information
• Communication preferences

Information from Guests

• Guest names and contact information (when provided)
• Conversation history and inquiries
• Preferences and feedback

Automatically Collected Information

• Usage data and analytics
• Device information and IP addresses
• Cookies and similar technologies
• Log data

How We Use Your Information

• Provide and improve our AI concierge service
• Personalize the guest experience based on your property information
• Process transactions and manage subscriptions
• Send administrative communications
• Analyze usage patterns and improve our Service
• Detect and prevent fraud or security issues
• Comply with legal obligations

AI and Data Processing

Our Service uses artificial intelligence to provide personalized responses to guest inquiries. Here's how we handle AI-related data:

• Guest conversations are processed by AI to generate appropriate responses
• We use OpenAI's GPT models for natural language processing
• Conversation data may be used to improve AI performance and accuracy
• We implement safeguards to prevent AI from sharing sensitive information
• Hosts maintain control over what information the AI can share

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our Service (e.g., Supabase for database, Stripe for payments, Postmark for emails)
• AI Providers: With OpenAI for processing conversational AI requests
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Consent: When you explicitly agree to sharing

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure infrastructure providers

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations. Generally:

• Account information: Retained while your account is active
• Guest conversations: Retained for service improvement and historical reference
• Payment records: Retained as required by financial regulations
• Deleted data: Removed from active systems within 30 days

Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we use your information

To exercise these rights, contact us at hello@lunara.us.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not do).

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at: