Terms of Service

1. Agreement to Terms

By accessing or using Lunara Concierge ("Service"), operated by Lunara AI LLC ("Lunara," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

2. Description of Service

Lunara Concierge is an AI-powered property concierge service that enables property hosts to provide automated, personalized guest communication. The Service includes:

• AI-powered guest messaging system
• Property information management
• Guest conversation monitoring
• Analytics and insights
• Multi-property support

3. Account Registration

To use our Service, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

4. Subscription and Payment

Pricing Plans

• Essential: $9.99/month - 1 property
• Portfolio: $24.99/month - Up to 3 properties
• Professional: $69.99/month - Up to 10 properties

Billing Terms

• 30-day free trial for new accounts
• Automatic monthly renewal unless canceled
• Payments processed through Stripe
• Prices subject to change with 30 days notice
• No refunds for partial months

5. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit malicious code or interfere with the Service
• Attempt to gain unauthorized access to our systems
• Harass, abuse, or harm other users
• Use the Service to send spam or unsolicited messages
• Misrepresent your identity or affiliation
• Resell or redistribute the Service without permission

6. Content and Intellectual Property

Your Content

You retain ownership of content you provide to the Service. By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your content solely to provide the Service.

Our Intellectual Property

The Service, including its original content, features, and functionality, is owned by Lunara AI LLC and protected by international copyright, trademark, and other intellectual property laws.

7. AI-Generated Content

Regarding AI-generated responses:

• You are responsible for reviewing and approving AI behavior
• AI responses are based on the information you provide
• We do not guarantee accuracy of AI-generated content
• You must ensure AI responses comply with applicable laws
• You retain control over what information the AI can share

8. Privacy and Data Protection

Your use of our Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of information as detailed in the Privacy Policy.

9. Third-Party Services

Our Service integrates with third-party services including:

• OpenAI for AI processing
• Stripe for payment processing
• Supabase for data storage
• Postmark for email delivery

Your use of these integrations is subject to their respective terms and policies.

10. Disclaimers and Limitations of Liability

Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUNARA AI LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

11. Indemnification

You agree to indemnify and hold harmless Lunara AI LLC, its officers, directors, employees, and agents, from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lunara AI LLC regarding the Service and supersede all prior agreements and understandings.

17. Contact Information

For questions about these Terms, please contact us at: